Overview
Tipiace offers a 30-day return and exchange policy for electric blinds, curtain tracks, and related components. Please inspect your order upon delivery. If the product is defective, damaged, or incorrect, contact us immediately with photos so we can address the issue. This policy applies only to items purchased directly from Tipiace and does not cover normal wear and tear or improper use.
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please take clear photos and contact us immediately so we can evaluate the issue and make it right. All damage claims must be submitted within 30 days of receiving the item.
Returns
To be eligible for a return, your item must be: In the same condition as when you received it; Unworn or unused; With original tags attached; In its original packaging; Accompanied by a receipt or proof of purchase. To start a return, please contact us at [support@tipiace.cn](mail to:support@tipiace.cn). If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted. Return Address: No. 106, Fengze East Road, Nansha District, Guangzhou, China. You can always contact us at [support@tipiace.cn](mail to:support@tipiace.cn) for any return-related questions.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is approved, you may place a new order separately. Requests for returns or exchanges must be submitted within 30 days from the date of delivery confirmation.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund is approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, please contact us at info@zshinehome.com
Non-Returnable Items
Certain items are not eligible for return, including: Items that have been damaged due to improper use, installation, or normal wear and tear; Custom or personalized products, including special orders; Personal care products, such as beauty items; Hazardous materials, flammable liquids, or gases. In addition, sale items and gift cards are non-returnable. If you have questions or concerns about a specific item, please contact us before requesting a return.
What Is Not Covered
Natural Wear and Tear: The following conditions are considered normal wear and tear and are not covered: Plastic components that may yellow, discolor, or crack over time; Fabrics, slats, and vanes that may naturally change color with age or exposure; Natural materials (including but not limited to wood, bamboo, and reeds) that may exhibit variations in color, grain, or texture; Wood slats that may warp or crack when exposed to high humidity and/or high temperatures. *Accelerated aging test results are based on laboratory testing conducted by Tipiace.*
